Phone Etiquette: 3 Easy Ways to Improve
Jun05

Phone Etiquette: 3 Easy Ways to Improve

By Mia Casey Sometimes in life, it’s the little things that count – and having proper phone etiquette is one of those little things. If you’ve ever worked in a customer service role, chances are you’ve been required to answer the phone from time to time, and know that you should be talking on the phone with the same (if not more) enthusiasm than if the customer was there in person. Even in non-customer facing roles, being able to...

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The Benefits of a Professional Mentor
Jun02

The Benefits of a Professional Mentor

By Dara Braithwaite Professional mentors.  Everyone seems to have one, and it sounds like a good idea, but what does having a mentor actually achieve? And where can you find one? Benefits Insight A professional mentor is able to give further insight into the profession that you’re aspiring to be in, and any emerging trends that are developing.  It’s one thing to be hearing about trends in lectures or reading about them in journal...

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